+61 3 7284 9163 333 Collins St, Melbourne VIC 3000, Australia
deskline@gmail.com

Privacy Policy

1. Introduction

Deskline ("we", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We comply with the Australian Privacy Act 1988 (Cth) and the EU General Data Protection Regulation (GDPR) for our European users.

2. Information We Collect

We collect the following types of information:

  • Personal identification: name, email address, phone number, company name.
  • Usage data: pages visited, time spent, browser type, device information, and referral URLs.
  • Transactional data: order history, payment information (processed by secure third-party gateways).
  • Support data: any details you provide when contacting our customer service.

3. How We Use Your Information

Your information is used for the following legitimate purposes:

  • Providing, maintaining, and improving our services.
  • Processing transactions and sending order confirmations.
  • Sending newsletters and promotional offers you have opted into.
  • Responding to your inquiries and providing customer support.
  • Complying with legal obligations and preventing fraud.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service providers: hosting partners, payment processors, analytics platforms who assist us in operating our website.
  • Legal authorities: when required by law, court order, or regulatory authority.
  • Business transfers: in case of merger, acquisition, or sale of assets.

All third parties are bound by confidentiality agreements and are only permitted to use your data to perform their specific functions.

5. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS), access control, and regular security audits to protect your personal information. Although no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities, and request data portability. To exercise any of these rights, please contact us at {{ EMAIL }}. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.