Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy, our refund policy is designed to be fair and transparent for both retail and corporate clients.

2. Eligibility for Returns

You may request a refund or exchange within 30 days of the delivery date if the item:

• Is faulty, damaged, or defective.
• Does not match the description on the website.
• Is incorrect due to an error in our fulfillment process.

Customized or made-to-order products are only refundable if they are defective.

3. Non-refundable Items

The following are not eligible for refund:

• Products that have been used, worn, or altered.
• Items without original packaging or with missing accessories.
• Gift cards and downloadable digital products.
• Products returned more than 30 days after delivery.

4. Refund Process

To initiate a refund, please contact us via {{ EMAIL }} or call +61 3 7284 9163 with your order number and the reason for return. We will provide a return authorization number. The product must be returned unused and in its original packaging. Shipping costs are non-refundable unless the return is due to our error.

5. Processing Time

Once we receive and inspect the returned item, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. You will receive a confirmation email with the refund details.

6. Exchanges

For exchanges, we will ship the replacement item only after the original product has been returned and inspected. If the replacement item has a higher price, we will charge the difference; if lower, we will refund the difference.